Perma-Seal
Outbound Call Center Representative
Chicago, IL - Full Time
POSITION SUMMARY
As a Outbound call center representative, you will play a pivotal role in providing exceptional service to our valued clients. Your primary responsibilities include making high-volume follow-up calls to existing customers, scheduling appointments for our Sales and Service teams, and encouraging customers to schedule free estimates for new product and service offerings. You will be expected to place 100-140 calls per day and set 12-20 appointments daily, ensuring each task is completed with excellence through your keen attention to detail. A strong comfort level with outbound calls is essential for success in this role.
ESSENTIAL JOB FUNCTIONS
- Call previous and existing customers to schedule prepaid preventative maintenance appointments and add-on appointments
- Encourage customers to schedule free estimates, driving engagement with new product and service offerings.
- Meet performance metrics and targets, including customer interactions, appointment-setting ratios, and customer satisfaction scores.
- Maintain updated, accurate, and complete customer records.
- Provide administrative support to other departments, including taking meeting minutes, scheduling leads, and organizing annual maintenance activities.
- Create remarkable customer experiences that foster long-lasting relationships.
- Demonstrate regular and reliable on-site attendance.
- Exceed goals to drive organizational success.
- Strong knowledge of customer service principles and practices.
- Proficiency in operating a personal computer and relevant software programs.
- Excellent verbal communication skills to effectively engage with customers.
- Ability to understand, speak, read, and write English proficiently.
- Ability to manage multiple tasks while maintaining productivity and efficiency.
- Accurate data entry skills to keep organized and up-to-date records.
EDUCATION AND EXPERIENCE:
- High School Diploma or G.E.D. required.
- 1+ years of experience in sales or a related position or a combination of education and experience that demonstrates a proven track record in this field.
NOTICE
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.
As an Equal Opportunity Employer, we are committed to building a diverse organization.
