Scheduling Operations Manager

The Scheduling Manager is a crucial role responsible for managing and optimizing schedules to ensure efficient resource allocation and operational effectiveness. This position involves coordinating scheduling processes, liaising with various departments, and monitoring schedules to meet organizational goals and customer needs.

ESSENTIAL JOB FUNCTIONS:

• Coordinate and manage scheduling processes across departments, ensuring adequate resource allocation.
• Allocate personnel, equipment, and materials to meet operational and project requirements.
• Continuously assess and optimize schedules to maximize efficiency and productivity.
• Collaborate with department heads and supervisors to align scheduling with departmental goals and objectives.
• Address scheduling conflicts and challenges, finding effective solutions to maintain workflow.
• Analyze scheduling data and metrics to identify trends and make data-driven decisions.
• Generate reports on scheduling performance, resource utilization, and operational efficiency.
• Ensure schedules adhere to quality standards and customer expectations.
• Interact with customers to schedule appointments, services, or deliveries as needed.
• Train and onboard scheduling staff on scheduling software and best practices.
• Identify opportunities for process improvement and implement changes to enhance scheduling efficiency.
• Coordinate emergency scheduling adjustments when unforeseen circumstances arise.

NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

• High School Diploma or GED.
• 5+ years experience.
• Strong understanding of scheduling processes, software, and methodologies.
• Excellent verbal and written communication skills for effective collaboration with departments and customers.
• Proficient in analyzing scheduling data and making data-driven decisions.
• Effective problem-solving abilities to address scheduling conflicts and challenges.
• Knowledge of resource allocation principles and best practices.
• Ability to work collaboratively with cross-functional teams and department heads.
• Strong time-management skills to manage multiple scheduling tasks and deadlines.
• Willingness to adapt to changing operational needs and scheduling priorities.
• Meticulous in reviewing and adjusting schedules for accuracy.

NOTICE:

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.